Shipping Policy
Last updated: October 22, 2026
Thank you for shopping with Ridge N Threads. This policy explains how shipping charges, processing and delivery work for orders placed at ridgenthreads.com.
1. Shipping is not free
Ridge N Threads does not offer free shipping as a standard service. Shipping fees apply to orders and will be shown at checkout before you complete your purchase. The fee may vary depending on the destination, parcel size/weight, shipping method and carrier.
2. Order processing
Orders are processed after payment is confirmed. Processing time can vary based on product availability, handcrafted production requirements, order volume and public holidays. If an unusual delay affects your order, we will make reasonable efforts to communicate it.
3. Delivery estimates
Any delivery date or transit time shown at checkout or communicated after purchase is an estimate, not a guarantee. Carrier capacity, weather, remote delivery areas, customs and other events outside our reasonable control can cause delays.
4. Address accuracy
Please check your shipping address carefully before placing an order. We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Contact us as soon as possible if you notice an address error; we cannot guarantee changes after an order has been processed or dispatched.
5. Tracking and delivery
Where tracking is available, tracking details will be provided when the order is dispatched or made available by the carrier. Once the parcel is with the carrier, tracking updates and delivery arrangements are managed in part by that carrier.
6. Duties, taxes and other fees
Applicable sales taxes and shipping charges will be displayed at checkout where they can be calculated. For cross-border or international deliveries, customs duties, import taxes, brokerage fees or other charges may apply and may be the customer’s responsibility unless expressly stated otherwise at checkout.
7. Lost, delayed or damaged parcels
If your parcel appears delayed, lost or arrives damaged, contact us through the website contact form with your order number and relevant details. Please keep packaging and photographs of any damage where possible so we can help investigate with the carrier.
8. Split shipments and availability
If an order contains items with different availability or dispatch times, we may ship them separately where practical. If we cannot fulfil an item, we will contact you about available options and refund any amount paid for an item we cancel.
9. Contact
For shipping questions, contact Ridge N Threads through the contact details or contact form published on ridgenthreads.com.