Return Policy
Last updated: October 22, 2026
Ridge N Threads wants you to be satisfied with your purchase. Please review this policy before ordering. This policy does not limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
1. Requesting a return
Please contact us within 14 days of delivery to request a return authorisation. Include your order number, the item you wish to return and the reason for the request. Items must not be sent back before you receive return instructions.
2. Return condition
Unless the item is defective, damaged on arrival or incorrectly supplied, eligible returns must be unused, unworn, unaltered, and returned in their original condition with any original packaging and included accessories. We may decline a return that does not meet these conditions, subject always to applicable law.
3. Items that may not be eligible
For hygiene, personalisation or product-condition reasons, customised or personalised products, items clearly marked final sale, and products showing signs of use or damage caused after delivery may not be eligible for change-of-mind returns. These exclusions do not remove rights relating to defective, misdescribed or incorrectly supplied goods where the law provides a remedy.
4. Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns unless required by applicable law. If an item arrives damaged, is defective, or we sent the wrong item, contact us before returning it so we can review the issue and explain the next steps.
5. Refunds
Once an authorised return is received and inspected, we will notify you whether it has been approved. Approved refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund. Shipping fees, duties and third-party charges may not be refundable except where required by law or where we confirm otherwise.
6. Exchanges
Exchanges are subject to product availability. Contact us before sending an item back. If the requested replacement is unavailable, we will discuss available options with you.
7. Damaged, defective or incorrect orders
Please contact us promptly after delivery and include your order number, a description of the issue and clear photographs where helpful. We will review the issue and work with you on an appropriate solution under this policy and applicable law.
8. Order cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, production or dispatch. Statutory cancellation rights, where applicable, are not affected by this section.
9. How to contact us
To request a return, refund or exchange, contact Ridge N Threads through the contact details or contact form published on ridgenthreads.com. Please wait for return instructions before shipping an item.